// writingNotes from
IT, AI, product, leadership, and the space between how technology is supposed to work and how it actually behaves.
Notes from
the field
IT, AI, product, leadership, and the space between how technology is supposed to work and how it actually behaves.August 15, 2026 · 4 min read
Leadership
Organization
The managers were the infrastructure
Fifteen years building one IT organization taught me the real deliverable was never a system. It was the managers who could run their functions without me - and the mis-hire that taught me how that gets built.
July 24, 2026 · 7 min read
AI
Governance
Popular AI Tools: What About Data Protection?
Every AI governance conversation I have ends at the same question: can we use this tool with this data? I read the terms behind roughly 38 AI tool tiers across German, Austrian and Swiss data-protection law and built the reference I wanted to exist, including the part where the honest answer is neither yes nor no.
July 22, 2026 · 5 min read
AI
Leadership
The rollout was the easy part
Agentic AI projects don’t fail on the technology. I’m inside one at scale right now - hundreds of engineers - and every hard part has been organizational: which teams were ready, who got left behind, and whether anyone explained why.April 29, 2026 · 7 min read
AI
Strategy
The UI was the moat
Salesforce’s Headless 360 makes the API the product. The UI was the moat for most SaaS: what’s left when agents take it off the table?April 16, 2026 · 12 min read
AI
Leadership
GenAI in the Workplace: What Actually Works
Everyone adopted GenAI. Almost nobody is getting the returns they expected. The gap comes down to how organizations deploy it, measure it, and whether they have built the courage to let it change anything real.April 4, 2026 · 13 min read
AI
Strategy
The AI Production Gap: Why Enterprises Stall Between Strategy and Systems
Most enterprises have an AI strategy. Very few have AI in production. The gap between the two isn’t a technology problem: it’s an engineering and trust problem that no amount of prompt tuning will close.February 5, 2026 · 13 min read
AI
Governance
A Constitution You Can Run: Building Governable Agents for Real Work
A simple test for any agentic system is this: could you defend its output in a meeting where money, compliance, or real operational risk is on the line?July 1, 2025 · 9 min read
AI
Strategy
Agentic AI and the Future of SaaS Business Models
How agentic AI (AI that can take autonomous actions to accomplish goals) is fundamentally disrupting traditional SaaS business models.May 9, 2025 · 4 min read
AI
Leadership
Show Me the Code: Why We Must Reclaim Critical Thinking in the Age of GenAI
A sticker on my laptop says: nice story, now show me the code. Why demanding substance, from AI output and from ourselves, matters more than ever.May 1, 2025 · 14 min read
Leadership
Building Flex.Insight, beating enshittification
Enshittification comes for workplaces and consulting too. How we designed Flex.Insight to resist the cycle: lean teams, radical transparency, AI-native delivery.April 30, 2025 · 5 min read
AI
Leadership
Leading IT into the Frontier Firm Era
Microsoft’s ‘Frontier Firm’ is a useful frame for AI-augmented organizations. What the shift actually asks of IT leaders (from someone who has run the experiments).April 16, 2025 · 13 min read
Strategy
Operations
IT Stack Design in the Political Landscape of Today
Tech planning, exit scenarios, and risk management were always important. Today’s geopolitical tensions make them critical to IT stack design.April 14, 2025 · 6 min read
AI
Operations
The Rise of AI Teammates in ITSM: Transforming Operating Models and Skills
AI agents are joining IT service desks as teammates, not tools. What that changes for ITSM operating models, skills, and governance (from a former helpdesk guy).April 8, 2025 · 2 min read
AI
Leadership