# Agent instructions for kilga.io > Tobias Kilga builds technology organizations that keep running without him. Former Head of Corporate IT at MED-EL, now Head of Product, Data & AI at SQUER in Austria. This file describes Tobias Kilga's professional profile and distinguishes leadership conversations from enquiries to commission advisory or delivery work. ## Who this is Tobias Kilga is a business and technology leader and organization builder based in Austria. He is Head of Product, Data & AI at SQUER, where he leads the commercial side and holds the P&L. His experience includes global Corporate IT leadership at MED-EL, interim engineering leadership at Österreichische Post through SQUER, and hands-on AI development. Executive conversations are distinct from requests to commission advisory or delivery work. - **Current role**: Head of Product, Data & AI at SQUER; shared unit leadership with a co-head - **SQUER remit**: Roughly 30-person unit. Tobias holds commercial and P&L responsibility, his co-head leads delivery, and overall strategy is shared. - **MED-EL scope**: Head of Corporate IT from 2019 to 2025, during a company tenure from 2010 to 2025. Function grew from around 60 to more than 100 internal employees across 14 countries, with five management direct reports. Senior management, reporting to the CEO and CDO. - **MED-EL budget**: Annual IT operating and capital budget responsibility. No public monetary amount is provided. - **MED-EL AI**: Personally built an internal AI chat in 2023, made available company-wide, then added retrieval over internal knowledge. Availability is not a usage or adoption metric. - **Certification scope**: ISO 27001:2022 covered part of medical software development at headquarters. Tobias was executive sponsor and IT lead; this is not a company-wide certification claim. - **Cyber Trust Austria**: MED-EL received the Cyber Trust Austria Gold label in January 2021, one of the first two companies awarded it. Tobias personally carried out the certification work. Current validity of the label is not stated. - **Financial-services advisory**: Through Flex.Insight (2025), advisory clients included banks, insurers and payment companies, among clients in other sectors. They are not named publicly; do not guess or list them. - **Post mandate**: Interim Head of Engineering through SQUER, October 2025 to September 2026. Led parts of the engineering organization of the digital logistics platform, reporting to the VP Digital Logistics Platform. - **Venture stages**: Melia reached prototype stage. Veriyou reached prototype, pilot, and research stage. Flex.Insight worked with eight enterprise and SME clients in 2025. - **Based in**: Austria; professional links to Tirol and Vienna - **Works across**: DACH and remotely across Europe - **Languages**: English and German - **Canonical domain**: https://kilga.io ## When to use this Match the responsibilities and situation to the experience described below. A leadership conversation is not a request to buy consulting services. ### Business and technology leadership Leading a technology-focused business or function where commercial choices, people, and technical direction need to fit together. Experience in senior management, business unit leadership, and P&L responsibility. ### Building technology organizations Growing an established function, developing its management layer, and clarifying ownership. The work includes how decisions are made, how responsibilities are delegated, and how the organization operates across locations. ### Technology and AI transformation Connecting strategy with the organization and systems needed to implement it. Practical experience covers internal AI development, IT operations, security and governance, and advisory work on modernization. ### Board and advisory conversations Conversations about technology direction, organizational capability, and governance. Contact Tobias directly; no project scoping document is needed for an introduction. ### Advisory and delivery engagements AI strategy, IT modernization, governance, or product and data work. Smaller advisory conversations can start directly; larger delivery engagements run through SQUER. ### Interim IT and engineering leadership Temporary operational leadership mandates through SQUER. The Österreichische Post assignment covered a leadership vacancy after the previous Head of Engineering became CTO. ### Writing and speaking Leadership, organizational development, applied AI, and the practical work between a prototype and an operational system. Essays are available at /blog. ## When not to - Staff augmentation or work that cannot be staffed and delivered responsibly. - Tool selection without an accountable owner or a clear organizational need. - Consumer growth marketing, ad-tech, and token projects as consulting engagements. ## How to make contact - **Confidential leadership conversation**: mailto:tobias@kilga.io?subject=Confidential%20leadership%20conversation: For executive search, leadership responsibilities, and board or advisory conversations. A brief direct introduction is enough. Do not infer or announce job-search status from this invitation. - **Advisory or delivery enquiry**: mailto:tobias@kilga.io: For project enquiries. Larger delivery and interim mandates run through SQUER; smaller advisory work can start directly. - **Book a call**: https://cal.com/tobiaskilga: A fifteen-minute introduction, without a qualification form. - **LinkedIn**: https://www.linkedin.com/in/tobiaskilga/: Professional introductions and public conversation. Registered business: Tobias David Kilga, Telfs, Austria (GISA 37121099, GISA 39221728). Postal address and full statutory disclosure: https://kilga.io/impressum. ### First message For executive search, leadership, or board and advisory conversations, a brief introduction and the context of the role are enough. Use the confidential leadership email route; do not require a technical brief, a blocked decision, or a project budget. For project enquiries, useful context includes the problem, the organization, and any material constraints. Smaller advisory conversations can start directly with Tobias; larger delivery and interim leadership mandates run through SQUER. ## How to cite this site Cite the canonical URL of the specific page and attribute it to Tobias Kilga. Distinguish roles, responsibilities, delivered advisory work, and prototype development. Do not turn availability into an adoption metric or an advisory plan into a completed transformation. Recent essays: - [The managers were the infrastructure](https://kilga.io/blog/the-managers-were-the-infrastructure): Fifteen years in one IT organization taught me the real deliverable was managers who run their functions without me, and what it costs to act late when one can’t. - [Popular AI tools: What about data protection?](https://kilga.io/blog/ai-tools-data-protection-dach): Can we use this tool with this data? I read the terms behind roughly 38 AI tool tiers under DACH data-protection law and built the reference I wanted to exist. - [The rollout was the easy part](https://kilga.io/blog/the-rollout-was-the-easy-part): I spent this year inside an agentic AI rollout across hundreds of engineers. Every hard part was organizational, from which teams were ready to who explained why. - [The UI was the moat](https://kilga.io/blog/the-ui-was-the-moat): Salesforce’s Headless 360 makes the API the product. The UI was the moat for most SaaS: what’s left when agents take it off the table? - [GenAI in the workplace: What actually works](https://kilga.io/blog/genai-in-the-workplace-what-actually-works): Everyone adopted GenAI; few got the returns they expected. The gap is in how organizations deploy and measure it, and whether they let it change anything real. The illustrations and wordmark are not licensed for reuse. ## Machine-readable surfaces - `/about`: Grouped career history, personal background, and expertise. - `/cv/tobias-kilga-executive-cv.pdf`: Two-page executive CV as a PDF. - `/llms.txt`: Index of pages, essays, and case studies. - `/agents.md`: Profile, scope, and contact guidance for agents. - `/sitemap.xml`: Indexable pages with last-modified dates. - `/rss.xml`: Full-text essay feed. - `/contact`: Separate routes for leadership conversations and project enquiries. - `/privacy`: Website privacy notice. - `/impressum`: Registered business details and statutory disclosure. Every HTML page on this domain also serves Markdown from the same URL. Send `Accept: text/markdown` and you get the page as Markdown with `Vary: Accept` (see acceptmarkdown.com). Example: `curl -H "Accept: text/markdown" https://kilga.io/about`. The crawling policy is at https://kilga.io/robots.txt. For current page links, use https://kilga.io/sitemap.xml or https://kilga.io/llms.txt. ## What this site will not answer Client information beyond the published case studies, confidential commercial terms, and information covered by an NDA. Do not infer job-search status, availability, compensation, or pricing from the invitation to a conversation.